TapInk Pty Ltd — Terms of Service

1. Introduction

These Terms apply to your use of TapInk's websites located at https://tapink.com.au (“Sites”), your purchase of TapInk products, and access to TapInk's associated services and platform (“Platform”).

By accessing or using the Sites, purchasing products, or creating an account, you agree to be bound by these Terms. If you do not agree, you must not access or use the Sites, Platform, or our products and services.

“TapInk”, “we”, “us” or “our” refers to TAP INK Pty Ltd (ACN 673 414 634), an Australian company registered in Victoria. “You” or “your” refers to the individual, organisation, or entity using our Sites, Products, or Services.

We reserve the right to update or amend these Terms at any time without notice. Continued use of our Sites or Services constitutes acceptance of any revised Terms.

2. Interpretation

In these Terms:

• “Account” means a registered user account created manually or automatically for access to TapInk's Platform or Services.
• “Agreement” refers collectively to these Terms, the Privacy Policy, and any other related policies.
• “Australian Consumer Law” means Schedule 2 of the Competition and Consumer Act 2010 (Cth).
• “Business Day” means Monday to Friday, 9:00am–5:00pm AEST, excluding public holidays.
• “Delivery Cost” refers to the cost associated with delivery of our physical products.
• “Intellectual Property Rights” means all existing and future rights (whether registered or not) in intellectual property including copyright, trademarks, trade names, logos, software, designs, and confidential information.
• “NFC Technology” means Near Field Communication technology embedded in our TapInk Cards.
• “Order” means a purchase request placed for TapInk products or services through our Sites.
• “Platform” means the TapInk web dashboard that allows management of digital profiles and cards.
• “Products” refers to our NFC-enabled TapInk Cards, digital business cards, or related accessories.
• “Profile” refers to the digital profile created via the TapInk Platform that contains your contact, business, or social information.
• “Services” refers to TapInk's online and physical services provided through the Platform, including customer support, hosting, and ongoing profile functionality.
• “You” refers to any user, purchaser, or organisation accessing the Sites or Services.

3. Site and Platform Use

You agree to use the Sites and Platform only for their intended purpose and in accordance with applicable laws. You must not:

• Engage in fraudulent, unlawful, or abusive conduct;
• Copy, modify, or reverse-engineer any part of the Sites or Platform;
• Use automated systems (e.g., bots or scrapers) to access or overload our systems;
• Upload or transmit malicious code, spam, or offensive material; or
• Infringe the rights or privacy of others.

TapInk reserves the right to suspend or terminate access to your Account or Platform where misuse, violation of these Terms, or unlawful activity is detected.

We make no guarantee that the Sites or Services will be error-free, uninterrupted, or compatible with all devices. You are responsible for maintaining your equipment and internet connection.

4. Orders and Payments

Orders for Tapink products or services may be placed through our Sites. An Order is not binding until confirmed by Tapink in writing.

Payment must be made in full at the time of purchase using accepted payment methods displayed on the Sites. Prices are in Australian Dollars (AUD) and may include applicable GST.

We reserve the right to refuse or cancel any Order, including in cases of suspected fraud, product unavailability, or error. In such cases, any funds paid will be refunded promptly.

Payment processing may be handled by third-party providers (e.g., Stripe or Shopify), and you agree to comply with their terms of service.

5. Account and Profile Information

You are responsible for ensuring that your account details and profile information are accurate and up to date. Tapink accepts no liability for delays, errors, or losses arising from incorrect or incomplete information provided by you.

You must keep your login credentials secure and notify Tapink immediately if you suspect unauthorised access. You are responsible for all actions performed through your account.

6. Delivery and Ownership

Delivery costs are displayed at checkout and vary by destination and order size. Estimated delivery times are provided as a guide only.

Ownership and risk in Tapink physical products transfer to you upon delivery. Tapink is not responsible for delays, damages, or losses caused by courier services once products have been dispatched.

7. Platform Access and Renewal

Where you hold multiple Tapink Cards under one account (e.g., business plans), you may be charged an annual platform utilisation fee for continued access to Tapink's dashboard services.

This fee renews automatically each year unless cancelled at least 10 days prior to renewal. Failure to pay may result in restricted platform access, although your cards will remain functional for sharing purposes.

8. Refunds and Replacements

We comply with the Australian Consumer Law and provide refunds, replacements, or repairs where required by law.

Refunds are not available once your card design or profile has entered the printing or production process, except in cases of product fault or damage not caused by misuse.

Requests for faulty or incorrect items must be made within 10 business days of delivery by contacting hello@tapink.com.au.

9. Intellectual Property

All content on the Sites and Platform, including design, code, logos, and graphics, is owned by Tapink or its licensors. You may not reproduce, distribute, or adapt any part without prior written consent.

By uploading content to your Tapink profile, you grant Tapink a non-exclusive, royalty-free licence to host and display that content for the purpose of providing our services.

10. Indemnity

You agree to indemnify and hold Tapink and its employees, directors, and contractors harmless from any loss, damage, liability, or expense (including legal fees) arising from your breach of these Terms or unlawful use of the Sites, Products, or Platform.

11. Limitation of Liability

To the fullest extent permitted by law, Tapink excludes all implied warranties and is not liable for any indirect, consequential, or special loss (including loss of profits, data, or goodwill) arising out of your use of the Sites or Services.

Where liability cannot be excluded, Tapink's maximum liability is limited to the cost of the product or service supplied.

12. Privacy

Tapink respects your privacy and handles your personal information in accordance with the Privacy Act 1988 (Cth) and our [Privacy Policy], available at https://tapink.com.au/privacy-policy.

13. Termination

Either party may terminate these Terms at any time:

• You may terminate by written notice to Tapink at hello@tapink.com.au.
• Tapink may terminate or suspend access if you breach these Terms or engage in unlawful conduct.

Outstanding fees remain payable up to the date of termination.

14. Governing Law

These Terms are governed by the laws of Victoria, Australia, and the parties submit to the exclusive jurisdiction of its courts.

15. Contact Information

For questions, concerns, or support:

• 📧 hello@tapink.com.au
• 📍 Tapink Pty Ltd, Melbourne, VIC, Australia